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Returns

Want to return a product? No problem!

Within 14 days of receiving your order, you may exercise your right to withdraw from the purchase agreement and return the products without providing a reason.

How to do it?

How to withdraw from the agreement:

  • Step 1
    Fill out the form

    Fill out the return form

    Download the form
  • Step 2
    Send us the form

    Send the completed and signed form to us:

    by email to the following address:

    contact@healthlabs.care
    or

    by mail and place the printed and completed form in the shipping box

  • Step 3
    Return the products

    Send back the ordered products to the following address:

    DTW Logistics Sp. z o.o. Sp.k. DC5 Health Labs Care Kopytów 44e 05-870 Błonie

When will I receive my refund?

You will be refunded no later than 14 days after we have received and positively verified your return.

How will I receive my refund?

You will receive the refund via the same payment method that was used for your initial purchase or another method requested in the return form.

If you paid the courier on delivery, you will receive your refund to the account number provided in the return form.

Important!

  • the refund includes the value of the returned products and the shipping cost based on the cheapest available option
  • you pay for the return shipment — we are unable to accept parcels sent using the cash on delivery option
  • you can only return unopened products
  • if you are returning a product containing multiple bottles (such as NewMe PRO), all bottles must be returned

The right to withdraw from the purchase agreement does not apply to orders of products that:

  • spoil quickly or have a short shelf life
  • are delivered in sealed packaging, if they have been opened and cannot be returned due to health or hygiene considerations*

*If you have opened the product and found a quality defect, you have the right to make a complaint. Complaints can be submitted by email at contact@healthlabs.care and by phone at +48 85 733 91 64.